FAQ

Sorry, our shipping service does not ship to PO Boxes or BFPO addresses.

We can delivery to United Kingdom, Ireland, Channel Islands and EU destinations. For international deliveries please visit https://feiyue-shoes.com/.

To view the status of your order, you may click on the link from your order confirmation email. Registered users may also login on our website to review their order details.

Please visit our Returns and Refunds page.

We currently accept Visa, Mastercard, Discover and American Express.

When using a credit or debit card on Feiyue Shoes, your financial institution may place a monetary hold on your account. This hold is usually released when the completed transaction is received by the bank, but the release of the hold may take several days, depending on your banks policies. Please check with your financial institution for more information.

We do accept bank gift cards; however, you must retain the gift card. In the event of a return, the refund can only be processed to the gift card. Feiyue is not responsible for lost gift cards.

We pride ourselves in processing your order as quickly as possible. Orders are sent to the warehouse generally the same day. Once the order has been received by our warehouse we can no longer cancel or change an order. Please contact us as soon as possible and we will try to service your request.

We recommend that you check the valid through date to ensure that the promo code is still valid. If the promo code is still valid, please contact us for assistance.

Promotional codes/offers are designated for only one order and cannot be combined.

Currently we do not offer expedited shipping.

Sizes that do not appear in the list are sold out.

Please contact us for assistance.

Yes indeed! We have recently changed all our insoles into a more advanced EVA material that can be removed easily for drying or washing.

Feiyue offers products for men, women and kids EU 36.5 to EU43. Please see our Size Chart for more information.

You can clean your shoes with soap and warm water. Do not wash your shoes in the washing machine as this may damage the shoes and will void your warranty.

Orders placed over €69.99 qualify for free shipping.

Yes! We design our shoes with different fabrics such as canva and swim material. Some of our shoes do have leather or suede uppers which are not vegan. You will find this information listed on the product pages' details. Also, no animal products are used in the glues or adhesives we use to make our shoes.