Delivery & Returns
WE’VE EXTENDED OUR RETURNS POLICY FOR CHRISTMAS 2024!
To provide extra peace of mind, we’ve extended our returns period just for the festive season.
Orders placed from the 1st of November – 24th of December can now be returned up until the 31st of January 2025, for a full refund to your original payment method. Returns will only be accepted if the item is unused and in its original packaging with all tags still attached, etc.
All of our orders are shipped via our couriers DPD or UPS. We aim to deliver orders as quickly and efficiently as possible.
Standard rate delivery from €9.99 with 2 - 6 day delivery to Europe (in selected countries).
Free Delivery on all orders over €79.99 (in selected countries - please see below).
We currently ship to the following countries:
Austria, Belgium, Czechia*, Denmark, Finland*, France, Germany, Greece**, Hungary*, Ireland, Italy*, Luxembourg, Netherlands, Poland*, Portugal*, Slovakia*, Spain*, Sweden* and Switzerland***.
* The standard shipping rate for Czechia, Finland, Italy, Poland, Portugal, Hungary, Spain, Slovakia and Sweden is €14.99.
** The standard shipping rate for Greece and Switzerland is €39.99 - we do not offer free shipping to these territories currently. Please note; Shipping Promotions & Offers are excluded for Greece and Switzerland
Our standard working days are Monday - Friday. We do not currently offer Saturday delivery.
Orders placed on the weekend will be processed and shipped on the next available working day. Quoted shipping times are from shipping confirmation, not from when the order was placed.
We currently do not ship on NL Bank Holidays - please allow extra time for deliveries around these times. Click here to find out more about these dates.
If you have any other questions, please check our FAQs page or email customercare@feiyueshoes.eu
TRACKING
For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.
HOW TO RETURN YOUR ORDER
If you're not happy with your purchase for any reason, you can return your items to us within 14 days of receiving them for a full refund (excluding original shipping costs) if they are in a saleable, unworn condition.
It is the responsibility of the customer to cover any return shipping costs. We recommend that returns are sent by a recorded or signed for delivery service, of your choice, to ensure your return is tracked and insured. The goods remain the customers’ responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit. Please see below for the returns address to send your items to.
If the product, including items bought on sale, is in a saleable condition and returned within 14 days of delivery, the full purchase amount will be refunded including any outbound shipping costs. We reserve the right to deduct a percentage of a refund up to the full value, if the value of the goods are diminished as a result of handling the goods by the consumer beyond what is necessary.
We can provide information on how to use these services once you have completed our Returns Form supplied in your order. Please email us if you require a Returns Form or if you experience any issues in making your return.
We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, refunds will be returned back to the original payment source and can take up to 5 working days to become visible, depending on your bank.
If you believe your goods are faulty, please contact our customer service team at customercare@feiyueshoes.eu along with any information and any images outlining any defects or damage.
EXCHANGES
Because our stock is constantly changing, we do not offer a traditional exchange service. Instead, a new order should be placed and the old order returned for refund. Once we receive your original items back in the warehouse, the usual returns process applies.
RETURNS ADDRESS
F.A.O Feiyue Customer Service
Redwood Fulfilment
Returns Shiner
Sikkel 17, 3271 KK Heinenoord, Netherlands
YOU'VE SENT ME THE WRONG ITEMS
Whilst we take every step to ensure your order is 100%, occasionally mistakes can happen.
If you have received an item that is faulty or incorrectly supplied, please contact our customer service team before returning your item.
Email customercare@feiyueshoes.eu
You can see our full returns and cancellation policies in the sites Terms and Conditions.